ISO 9000/Quality Systems Consulting

CNB Quality Systems Management Group

“Balancing Your Own Business in Today’s World”

The Advantage

An organization that adopts a quality management program, such as ISO 9001-2000, will have the opportunity to create a decisive and permanent comparative advantage over their competition nationally and internationally.  At the CNB Systems Management Group we specialize in designing and tailoring quality management programs to fit your needs through our unique approach giving your business the edge over your competition that you desire.  Our consultants provide management solutions for ISO 9001-2000, Total Quality Management (TQM) and Continual Process Improvement.

Our Approach

The programs are designed uniquely for each client based on an in-depth understanding of needs and expectations.  Integrating and building a cohesive system that works with your business is our goal.  Our approach is to provide a program that will eliminate concerns and establish trust by making people accountable for their own performance, making data accessible to those who need it, structuring approaches to quality that will harmonize and integrate your processes and build-in flexibility to react quickly to opportunities thereby lowering costs.  The end result for your business is an increase in efficiency and effective use of all resources giving you maximum return on your investment.


Principle-based Program

Your quality management system should be a powerful tool for increased efficiency, improved service, customer satisfaction and overall company wellness. Our practical, principle-based approach to Quality Management is based on eight principles which provide:

  • focus on your customer
  •  management leadership
  • involvement of all stakeholders
  • a process approach
  • continual improvement
  • a systems approach to management
  • mutually beneficial supplier relationships
  • a factual approach to decision making

Utilizing this principle-based system enables your business to build a strong foundation from which your Quality System can grow and adapt to ever-changing market conditions and needs.  The strength of a Quality Management System is flexibility and its ability to work with any type of business, in a way that is right for you.

CNB Management System Professional Services

“The Right Fit for the Future”

Quality System Consultation - (ISO 9001-2000, Quality Management Systems, Continual Process Improvement)

  • gap analysis
  • system review
  • design of new systems
  • development
  • implementation

Documentation Generation

  • Tier I:   policies
  • Tier II:  procedures and processes
  • Tier III: work instructions
  • Tier IV: forms and other worksheets

Training

  • program planning
  • development
  • implementation
  • internal auditor
  • process systems
  • customer
  • supplier
  • training evaluation

Monitoring and Measurement Tools

  • auditing programs
  • corrective and preventative action programs
  • data collection and analysis programs

Continual Improvement Programs

Post Certification Programs

To learn more about our services, please contact John Brasseur:

Telephone: 574.233.9443
Fax: 574.289.9504
E-Mail: jbrasseur@cassady.net